Shipping policy

Shipping

All orders are processed within one to two business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

We offer free shipping on all orders within the United States.

International Shipping

We offer free international shipping to the following countries:

Austria, Belgium, Canada, Denmark, France, Germany, Italy, Japan, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom.

*Additionally, we ship to Australia and Hong Kong. Shipping rates for these countries are displayed at checkout.

If we do not currently ship to your country, please contact us to see if we are able to ship to you.

Import Duties & VAT

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. JULIA JENTZSCH is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at info@juliajentzsch.com with your name and order number, and we will look into it for you.